Saturday, June 30, 2007

Repair Policies

• Goods sold cannot be returned or refunded.

• We are confident that you will be happy with the condition of your purchase. However, if for any reason you are not, we will gladly repair it for you with the original receipt/ prove of purchase.

• You have to send an email to titled “repair” with a description of your damage before you send your purchase back for repair. Include a picture of the damage product, reason for repair, scanned copy of your receipt, telephone number with country code and area code and address.

• A time limit of 7 days (local) and 14 days (international) applies. Item has to be returned for repair within 7 days (local)/ 14 days (international) of receipt from us. Request will not be entertained after these time frames.

• When shipping the item back, please send the original receipt together with a copy of your email to our Customer Service Department. Your contact and mailing details should also be included.

• Repair and shipping charges may apply and you will be notified at the time the jewelry is assessed and prior to beginning repair.

• For your protection, please send items for repair by a reputable shipping company and insured by a means with which you will receive a tracking number.

• Item returned for repair should be protected and well packed in a cushioned package. If an item is badly damaged in transit back to us, we will be unable to repair the damage.

• We are not responsible for any losses or damage to items we do not ship.

• Postage costs for a purchased item returned for repair cannot be refunded.

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